Privacy policy
Who handles your data
Ellipse Entertainment Limited in Alderney runs our casino and is responsible for your personal information. For our Ontario service we also handle some information on behalf of iGaming Ontario.
What we collect
When you sign up we ask for your name, e-mail address, username and password, date of birth, gender, home address, phone number and an ID number. For payments we keep the first six and last four digits of your card and your bank details. We also store what you tell us in chats, e-mails and calls, and details of the device and connection you use. Credit agencies and other partners can give us financial information about you.
Why we use it
We use your information to run your account, offer games, confirm your age and identity, handle payments, answer your questions, stop fraud and meet the rules set by our regulators and anti-money laundering law. With your consent we send marketing, and you can switch it off whenever you like in your account settings.
Who receives it
We do not sell your data. We share it only where needed: with companies in our group, with suppliers who process it on our instructions, with payment providers, banks, credit and fraud prevention agencies, with iGaming Ontario under our operating agreement and with the gaming authorities that license us. Advertising partners may receive data to show relevant adverts. Information about you may be stored outside Ontario, and we protect it when that happens.
BetGuard
iGaming Ontario runs BetGuard, a central self-exclusion service for all regulated online gambling in Ontario. If you join it, iGaming Ontario, our company and approved suppliers may process your data to operate the service under the BetGuard privacy policy.
How we protect it
Your details sit on secure servers and payments are encrypted. We use firewalls, separated networks, intrusion detection, penetration tests, encryption and strict access controls. If an incident affects your data, we investigate it and tell you and the authorities when the law requires it.
How long we keep it
We hold personal information for as long as we need it for legal and business reasons, and longer when a regulator or a risk review requires it. Anonymous statistics that cannot identify you may be kept for research.
Your rights
You can ask for a copy of your data, have it corrected or erased, limit or object to its use, move it to another provider in a common format and withdraw consent you gave earlier. Some requests may be refused for legal reasons, and we will tell you why.
Players under 19
Our services are not for anyone under 19. If we learn that a minor has given us data, we remove it unless the law tells us to keep it, and a parent or guardian can ask us to do so.
Contact
Our support team answers privacy questions through Live Help or by e-mail, and you can also write to our Privacy Officer. If you are unhappy with the way we handle your data, you can use our complaints process.